Acceptable Use Policy

This Acceptable Use Policy ("AUP") sets out the rules governing your use of the services, deliverables, tools, platforms, and systems provided by Twenty Growth Pte. Ltd. (UEN: 202621126H) ("Twenty Growth", "we", "us", or "our"). This AUP forms part of our Terms of Service and applies to all clients, users, and authorised representatives.

By using the Services, you agree to comply with this AUP. We may update this AUP from time to time; continued use of the Services constitutes acceptance of any revised version.

1. Permitted Use

You may use the Services and any deliverables provided by Twenty Growth solely for lawful business purposes in accordance with our Terms of Service and any applicable Engagement Document.

2. Prohibited Activities

You agree not to use the Services, any deliverables, AI systems, automations, tools, or platforms built or configured by Twenty Growth to:

2.1 Illegal and Harmful Activities

• violate any applicable law, regulation, or court order in any jurisdiction;
• engage in fraud, deception, impersonation, or misrepresentation;
• facilitate or promote money laundering, financial crime, or terrorist financing;
• produce, distribute, or facilitate access to illegal content, including content that exploits or endangers minors;
• stalk, harass, threaten, or harm any individual or group.

2.2 Intellectual Property and Data Violations

• infringe any intellectual property rights, including copyright, trademark, or patents, of any third party;
• scrape, harvest, or systematically extract data from third-party platforms in violation of their terms of service;
• use any deliverable or AI system to reproduce, distribute, or create derivative works based on third-party proprietary content without authorisation;
• reverse engineer, decompile, or attempt to extract source code from any system, tool, or model provided by Twenty Growth;
• access or use the Services in order to build, or to help anyone else build, a competing or substantially similar product or service, or to copy the platform's features, workflows, prompts, configuration, or interface;
• use automated means to access, crawl, scrape, or index the platform, other than through interfaces we provide for that purpose;
• publish benchmarks, performance comparisons, or competitive analyses of the Services without our prior written consent.

2.3 AI-Specific Restrictions

• use AI systems, models, or automation tools delivered by Twenty Growth to generate disinformation, deepfakes, synthetic media intended to deceive, or content designed to manipulate public opinion;
• use AI outputs to make fully automated decisions that have legal or similarly significant effects on individuals without appropriate human oversight and, where required, consent;
• use deliverables to train, fine-tune, or improve any competing AI model, product, or service without our prior written consent;
• bypass, circumvent, or disable any safety filters, content moderation mechanisms, or guardrails implemented in AI systems we deliver;
• use AI-generated content to impersonate a real individual, organisation, or brand in a misleading manner.

2.4 System and Security Violations

• attempt to gain unauthorised access to any system, account, network, or data;
• introduce viruses, malware, ransomware, or any other harmful code into any system;
• conduct distributed denial-of-service (DDoS) attacks or any activity that degrades, disrupts, or overloads any system or network;
• use our infrastructure or services to conduct penetration testing, vulnerability scanning, or security research on third-party systems without explicit authorisation from the system owner.

2.5 Reputational and Commercial Harm

• use the Twenty Growth name, brand, or association to imply endorsement of any product, service, or view that we have not expressly approved;
• engage in spam, unsolicited bulk messaging, or any communication that violates applicable anti-spam laws;
• resell, sublicense, or commercially exploit any deliverable or tool provided by Twenty Growth without our prior written consent, except as expressly permitted in the applicable Engagement Document.

2.6 WhatsApp, Voice Calls, and Third-Party Platforms

Where your agent operates on WhatsApp or the public telephone network, you additionally must not:

• send WhatsApp messages to anyone who has not opted in to hear from you, as required by the WhatsApp Business Messaging Policy;
• ignore an opt-out. If someone replies STOP, asks you to stop, or blocks you, you must stop messaging them;
• message contact lists that were purchased, rented, or scraped rather than collected with consent;
• conceal who is calling or messaging, or configure an agent to claim it is a specific named human being;
• record a call where the law of the other party's jurisdiction requires a notice or consent that you have not given or obtained;
• use the Services in breach of the Meta Platform Terms, the WhatsApp Business Terms of Service, or the WhatsApp Business Messaging Policy;
• breach any telecommunications, calling, or direct-marketing rules that apply to you or to the people you contact — including the Do Not Call provisions of Singapore's Personal Data Protection Act, the equivalent rules across Southeast Asia such as Malaysia's PDPA, Indonesia's PDP Law, Thailand's PDPA, the Philippines' Data Privacy Act and Vietnam's PDPD, and any comparable regime where your recipients are located. You are responsible for holding valid consent for every number you contact and for honouring opt-outs.

You are the controller of your own customers' personal data. Before going live you must tell the people who contact you that an automated agent may answer them, and that calls may be recorded where you switch recording on. Breaching a platform's rules can lead Meta to restrict or remove your WhatsApp Business Account, which is a decision outside our control and not a failure of the Services.

3. Content Standards

Where you provide materials, data, instructions, or content to Twenty Growth for use in delivering the Services, you warrant that such content:

• does not violate any applicable law or regulation;
• does not infringe the rights of any third party;
• is accurate and not misleading; and
• does not contain harmful, offensive, or discriminatory material.

We reserve the right to refuse to process or incorporate any content that we reasonably believe violates these standards.

4. Monitoring and Enforcement

4.1. We reserve the right to investigate any suspected violation of this AUP.

4.2. If we determine, acting reasonably, that you have breached this AUP, we may:

• issue a written warning;
• suspend access to all or part of the Services with immediate effect;
• terminate the engagement in accordance with our Terms of Service; and/or
• report the matter to relevant authorities or take legal action where appropriate.

4.3. We will not be liable for any loss or damage arising from our enforcement actions taken in good faith under this AUP.

5. Reporting Violations

If you become aware of any misuse of our Services or a violation of this AUP by any party, please report it to us at contact@twentygrowth.co. We take all reports seriously and will investigate promptly.

6. Governing Law

This AUP is governed by the laws of Singapore. Any disputes arising from this AUP are subject to the dispute resolution process set out in our Terms of Service.

7. Contact

Twenty Growth Pte. Ltd. (UEN: 202621126H)
Email: contact@twentygrowth.co
Website: twentygrowth.co